Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply when you purchase products from the Core of the Sun website.
Please read them before placing an order. By placing an order with us, you agree to these terms.
1. About us
Core of the Sun is a UK chilli sauce brand operated by [LEGAL NAME / BUSINESS NAME], trading as Core of the Sun.
Business address: [BUSINESS/POSTAL ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
In these terms, "we", "us" and "our" refer to Core of the Sun. "You" and "your" refer to the person purchasing products from us.
2. Our products
We make and sell chilli sauces and related food products.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes and other information on our website are accurate.
Because our sauces are made using agricultural ingredients such as chillies and fruit, natural variations in colour, flavour, consistency and heat may occur between batches. These variations are part of the nature of the product and do not necessarily indicate a fault.
Please read the ingredients, allergen information, storage instructions and other product information carefully before ordering or consuming our products.
3. Chilli heat
Some Core of the Sun products contain very hot chillies.
Heat descriptions and similar descriptions on our website are intended as a guide only. The perceived heat of chilli products varies considerably between individuals and natural chilli heat can vary between harvests and batches.
Please consume very hot products responsibly and keep them out of reach of young children.
4. Placing an order
Our website allows you to select products, add them to your basket and review your order before payment.
You are responsible for checking your order and delivery information before submitting it.
When you place an order, you are making an offer to purchase the products in your basket.
We will send an order confirmation to the email address supplied by you. A contract between you and us is formed when we accept your order.
If we are unable to accept your order, for example because a product is unavailable, there has been an obvious pricing error or we cannot deliver to your address, we will notify you and refund any payment already taken.
5. Prices and payment
All prices are displayed in pounds sterling (£).
Prices shown on the website include applicable taxes where required.
Delivery charges are displayed separately before you complete your purchase.
Payment is processed using [PAYMENT PROVIDER]. We do not normally receive or store your complete payment-card details.
6. Product availability
Our sauces may be produced in limited batches and availability can therefore change.
Adding a product to your basket does not reserve it.
If a product becomes unavailable after you place your order, we will contact you and offer an appropriate alternative where suitable or provide a refund for the unavailable item.
7. Delivery
We currently deliver to [UK / GREAT BRITAIN / SPECIFIC DELIVERY AREA].
Delivery charges and available delivery options are displayed during checkout.
Our normal dispatch and delivery estimates are set out in our Delivery & Shipping Policy.
We will make reasonable efforts to dispatch and deliver orders within the stated times, but occasional delays may occur outside our reasonable control.
Unless another delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by applicable consumer law.
8. Delivery information
You are responsible for supplying a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error. Once an order has been dispatched, we may not be able to change its destination.
9. Damaged, faulty or incorrect orders
Please contact us at [CUSTOMER SERVICE EMAIL] if your order arrives damaged, leaking, faulty or incorrect.
Where possible, please include your order number and photographs showing the problem. Photographs can help us investigate damage and improve our packaging, but they do not affect your statutory rights.
Nothing in these terms limits your legal rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.
10. Cancellations and returns
Your rights to cancel an online purchase and return products are explained in our Returns, Refunds & Cancellations Policy.
Certain statutory exceptions may apply to cancellation rights depending upon the nature and condition of the goods.
Nothing in our Returns Policy or these Terms & Conditions affects your statutory rights.
11. Food safety and allergens
Important ingredient and allergen information is provided on our product pages and product packaging.
If you have a food allergy or intolerance, please read this information carefully before purchasing or consuming a product.
If you have any questions about ingredients or allergens, contact us before placing your order.
Do not consume a product if its packaging or safety seal is unexpectedly damaged or compromised.
12. Storage
Please follow the storage and use instructions printed on the product label.
Do not consume a product after any applicable use-by date. Where a best-before date applies, this relates primarily to product quality rather than safety.
13. Our responsibility to you
We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.
We are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from a consumer purchase.
14. Intellectual property
The Core of the Sun name, branding, website content, product photography, artwork, written material and other original content are owned by us or used with permission.
Nothing in these terms gives you permission to reproduce or commercially exploit this material without our prior permission.
15. Personal information
We process personal information in accordance with our Privacy Policy.
16. Changes to these terms
We may update these Terms & Conditions from time to time.
The terms applying to your purchase will be those in force when you place your order.
17. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory consumer protections applicable where you live.
Nothing in these terms limits any rights you have under applicable consumer law.
18. Contact us
Questions about an order or these terms can be sent to:
Core of the Sun
[LEGAL NAME]
[POSTAL ADDRESS]
[EMAIL ADDRESS]